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PCInfoman
Joined: 23 Aug 2005
Posts: 18
Location: Los Angeles, CA
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 Posted: Tue Aug 23, 2005 12:46 pm Post subject: Sound / No Sound |
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I have put a quicktime on a site at http://www.animalmakers.com (see for yourself). I used Final Cut Pro to make it and saved it as a .mp4 format.
The video plays fine on all computers that I can find. However, the sound works on some and not on others.
The computers that have working sound have been macintosh and pc (windows xp and 2000). So far, the sound is not working on all the laptop computers I have tried (all are pc computers). I will try a macintosh laptop today.
Ideas? |
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PCInfoman
Joined: 23 Aug 2005
Posts: 18
Location: Los Angeles, CA
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| Posted: Wed Aug 24, 2005 12:46 pm Post subject: |
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| Any ideas? |
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jazzimus
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Joined: 29 Dec 2002
Posts: 410
Location: Austin TX
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Richard Cardona
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Joined: 11 Jul 2003
Posts: 746
Location: Cedar Park, TX
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| Posted: Thu Aug 25, 2005 10:31 pm Post subject: |
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| I suspect an audio codec issue. Do you have a way to tell which codecs are used? I tried to find a codec inspector for QuickTime but I could not find one. I know they exist though. |
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jazzimus
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PCInfoman
Joined: 23 Aug 2005
Posts: 18
Location: Los Angeles, CA
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| Posted: Mon Aug 29, 2005 10:50 am Post subject: |
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Well, doing more troubleshooting, I have found that it only happens when the user is using internet explorer. As far as I can tell, they are all using the latest version of internet explorer as well as the latewst quicktime on their computer. It works fine in Safari, Netscape and Firefox.
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jazzimus
Site Admin
Joined: 29 Dec 2002
Posts: 410
Location: Austin TX
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| Posted: Mon Aug 29, 2005 11:10 am Post subject: |
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| PCInfoman wrote: | Well, doing more troubleshooting, I have found that it only happens when the user is using internet explorer. As far as I can tell, they are all using the latest version of internet explorer as well as the latewst quicktime on their computer. It works fine in Safari, Netscape and Firefox.
Ideas? |
IE for the Macintosh is no longer being supported by Microsoft and has not been updated in a long time. Have your users switch to the above supported browsers.
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Michael
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PCInfoman
Joined: 23 Aug 2005
Posts: 18
Location: Los Angeles, CA
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| Posted: Mon Aug 29, 2005 2:09 pm Post subject: |
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OK, that is somewhat helpful. However, I am also having problems with IE for Windows.
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Scott
Joined: 13 May 2004
Posts: 57
Location: San Antonio, TX
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| Posted: Wed Aug 31, 2005 9:26 am Post subject: |
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I can confirm this issue. I visited your site on my Sony VAIO notebook running XP Pro SP2. IE resulted in video but no sound. FF played the video just fine complete with sound. The VAIO is completely up to date (XP wise) and is running the most current versions of QT and iTunes.
Scott
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Giles Bateman
Joined: 20 Sep 2002
Posts: 53
Location: Austin, Texas
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| Posted: Fri Sep 02, 2005 4:08 pm Post subject: |
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| This may have to do with the fact that you are using AAC as your audio format. What version of QuickTime is installed on the Windows machines that can't hear the sound? |
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