Apple is continuing their efforts to support those affected by the devastating earthquake and tsunami in Japan, by offering ‘special servicing’ for damaged Macs, iPads, iPhones, and iPod Touches. The service is free of charge, until June 30th.
The company advises customers in the affected areas to call local retail stores and schedule drop-off of the damaged equipment for repair. Free pick-up and delivery can also be arranged if available. The affected areas include the Nagano prefecture and the Tohoku region. The page warns that some services may not be fully operational at all times, such as telephone support in English, and that hold times may vary depending on demand.
The Great East Japan Earthquake struck the region almost exactly two months ago in the early-morning hours about 44 miles off the Oshika peninsula. In addition to the damage caused by the earthquake itself, the resulting tsunami flooded many areas as far as six miles inland, in many cases washing away whole towns. So far, authorities have reported 15,000 dead, with many thousands still missing.
The ongoing release of radiation from the damaged Fukushima nuclear power plant, has added to Japan’s concerns as they attempt to recover and regroup as a nation.
Within hours of the disaster, Steve Jobs offered Apple’s Japanese employees and their families unlimited special assistance as they faced what may be the most severe crisis in the nation’s history.
Details of Apple’s unprecedented generosity are outlined in Kevin Roses’ blog.