Everyone has heard or read iPhone 3GS upgrade horror stories: the astronomical cost of unsubsidized phones, poor AT&T upgrade policies and customer relations – and infuriated customers, and would-be customers. Complaints about AT&T policies and procedures have been all over the national press.
But sometimes – albeit rarely – an AT&T employee steps up and does the right thing, saving a customer, and perhaps cementing a relationship for Apple, and AT&T.
AT&T retail employee Stephan knows who he is, and why AT&T should give him – and his managers a raise. Stephan salvaged a customer relationship, grew revenue for AT&T, and everyone left happy.
In tough economic times, nothing is more precious than customer relationships – that is a core value for Apple. Maybe, some of those good habits are rubbing off on AT&T… Stephan knows the value, maybe AT&T can learn.