AT&T cannot be trusted.
Now that iPhone users are being enticed by AT&T Mobility to jettison their grandfathered ‘unlimited’ data plans in favor of ‘money saving’ shared data pools – all users would be wise to cast a wary eye at their monthly call logs, data usage and other ‘carrier optional’ fees.
Perhaps you will discover as I have why ‘don’t trust – verify’ is the best approach.
After catching AT&T overbilling my data use last year, I began tracking my monthly use using two apps of proven reliability, and the cellular data meter on the phone itself, and comparing those closely matched numbers against AT&T’s bloated tally.
After three spreadsheet-filled months hammering AT&T to explain their inflated figures, they never offered an explanation or credit. Their only response was that since I was on an ‘unlimited’ data plan, why was I concerned in the first place. <SIGH>
Several days ago I repeated my monthly ritual of resetting my data counting apps and iPhone at the stroke of midnight.
In the day that followed, my data usage inexplicably ballooned, despite being on WiFi for most of the day. No Netflix, no Pandora, no YouTube, no streaming HD movies – just email, web browser, and weather apps. Within two days I’d blown through almost a third of what would be AT&T’s lowest tier of data use on an iphone 4. No iPhone 5, no LTE, No 4G, no streaming – nothing that could account for the spike in usage.
Again, I called AT&T Tech Support for an explanation – they had none.
Even more curious – the discrepancies in data use were always in AT&T’s favor. Not once did they accidentally under bill me.
Wonder how accurate your AT&T bill is? Here’s how I caught AT&T stealing from me:
- Reset your Call and Data counters every month on your billing date
- To reset the counters go to: Settings / General / Usage / Cellular Usage
- Consider using ‘Data Usage’ or ‘Data Usage Pro’ to double-check your use
- Carefully track your AT&T account’s data use: *DATA# on your iPhone
- The number that AT&T shows is what you are billed for under your plan
- Compare your numbers and theirs – then ask the tough questions
You’ll note that AT&T’s bogus billing [top] shows almost 40MB more data use than either the iPhone itself, or two other corroborating apps tallied [below].
And please note that this is not a just an issue with AT&T. Each of iPhone’s major carriers have been accused, and often sued for billing discrepancies that the Plaintiffs often characterized as fraudulent.
Now that our phones become more powerful and data-hungry, and our lifestyles become more connected – it is easy for us to fall prey to billing practices that are at best sloppy and inaccurate – or more likely, bordering on endemic corporate fraud.
TRUST NO ONE is no longer just a cute t-shirt design.
At least for this AT&T user, it’s sadly become a monthly routine.