
If I want to complete a call on my AT&T Wireless iPhone – I must sit in a certain metal lawn chair in my backyard. Rain, snow, sleet, hail – it’s the only place I can make calls at home.
I must not lean, change positions quickly, walk around, or sneeze – otherwise the call will drop – not just sometimes – every time. It’s a problem that I have dealt with for over five years. It’s a problem that AT&T and I have discussed hundreds of times to the same conclusion – I must charge my phone more often – and move somewhere else.
Then AT&T introduced a cute new, free iPhone app called ‘Mark the Spot’, designed to speed up the process of my reporting often dozens of dropped calls a day. Obviously, the cost of coding an app in India or Israel was lower than paying for calming yoga for call-center employees, and having them spend tens of thousands of hours reassuring customers that ‘your call is important to us…’ when it really wasn’t.
After two years of submitting hundreds (yes, hundreds) of trouble reports – there’s progress.
As I whipped out Mark My Spot the other day, I received seven MTS Network updates that proudly announced a new AT&T wireless tower had been planted near Lady Bird Lake in my honor, undoubtedly to improve my service – even better, they wanted to know whether the new tower helped resolve my issues.
While its too early to truly know… it’s good to know that after hundreds of hours, messages, and reports that AT&T finally did something – useful.
Maybe there’s hope for AT&T yet – the customer is, eventually, always right.
Having problems with dropped calls, slow data, or text spam? Download your own copy of AT&T’s Mark the Spot – it’s free, easy to use, and from personal experience – they do eventually pay attention. It certainly can’t hurt – and is much easier than enduring their *611 ‘customer service’.








